The experience of onboarding a new employee should be as smooth and curated as the experience you provide a new client.
Yet for many new hires, that experience is disappointing. They wait hours for equipment setup. They make multiple requests for necessary access. Software installations remain incomplete. Technology orientation is minimal. Productivity barriers appear immediately.
The cost isn’t just some wasted time and confusion. It’s the first impression your business is setting with a new hire. And I’ve seen people leave within the first week because of this very issue.
The best companies get this right. Setup is smooth, access is pre-configured, and tech training is a video away.
Let’s face it, your technology is their portal into everything the company does, so it HAS to be smooth for the experience to be smooth.
Mature IT teams, get this right and hiring managers can expect a predictable onboarding experience that takes the worry out of training their new hire. Their experience goes something like this.
New hire request submitted through a template that asks all the right questions for the job role.
Equipment ordered.
The employee is setup in the system with the right security groups, access is QA checked.
All programs and SaaS applications configured.
Mobile device and Physical access issued.
New employee presented with a quick reference document outlining first use, support requests, and training.
The alternative:
Email submitted to tech department for a new employee.
A series of back-and-forth emails or tickets on what needs to be setup.
Security groups aren’t properly setup, so every person has customized access.
Computers aren’t “imaged” with the right programs, they are installed one-by-one over the course of hours or days.
Licensing isn’t auto-provisioned, so individual licenses are purchased.
Mobile and Physical access is usually forgotten and has to be requested on their first day.
Finally, the employee gets a support email, but ends up asking their co-workers for help, because there was no training, or first use guide.
The difference for that new hire and the people around her are dramatic.
New hires become productive faster and form positive impressions that impact retention.
What are you trying to build?
If this hits hard, not to worry. I help my clients create Mature IT systems that produce world class results for growing businesses. If you want seamless onboarding, give me a shout.
Until next week,
—Jared
Text Me: 314.806.3912
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